TitleMax Sucks Customer Reviews and Feedback

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TitleMax, Inc. is a privately owned title lending business with corporate offices in Dallas, Texas and Savannah, Georgia. The company has more than 1,100 stores in sixteen states. TitleMax serves individuals who generally have limited access to consumer credit from banks, thrift institutions, credit card lenders, and other traditional sources of consumer credit. TitleMax offers title loan and title pawn products which allows customers to meet their liquidity needs by borrowing against the value of their vehicles while retaining use of their vehicle during the term of the loan.

Reviews

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General Manager (Former Employee) says

"This was the worst job I've had in my life. I learned you have to choose happiness over money. The bonus structures were great before they changed them but only increased the already intense pressure. No support from upper level management."

General Manager (GM) says

"I worked for titlemax for several years. The company has gone downhill because of the executive's greed. The culture is you are replaceable. Polices and procedures are made by people who have never stepped foot in a store. They claim to have a succession plan however there is no succession after the GM level. They claim to promote from within, but they continue to hire from the outside. In Illinois they lead with punishments and intimidation/humiliation tactics. Then they wonder why no one is excited to work here and why their numbers stink. DDO's will through you under the bus. They are "yes-men" and jokers. Upper management claims to be servant leaders, however they don't know how to process a loan or even answer the phone, so how are they heplful...? During covid GM's had to buy their own cleaning supplies and take a pay cut while taking the most risk! Corporate would survey stores about their on hand cleaning products and do nothing!! If you needed PPE you bought it yourself. Salaried managers and executives worked from home, took no risk, and collected full pay. This is a horrible company and you will never be cared about. Off on SundayEverythingWe value your honest feedback. We are always striving to improve and will take your feedback into consideration. Thank you so much for taking the time to leave a review."

Store Manager (Former Employee) says

"Nothing good to say. The company takes advantage of people who aren’t in a bad credit situation. The interest rate they charge people is outrageous. I didn’t feel as though we were truly helping people, The hours weren’t bad; no work life balance, and the company did not pay very well.Thank you for your feedback. We are proud to help our customers get the money they need when other options may be out of reach and we are committed to helping our communities by providing access to credit for consumers who are unable to or choose not to, use traditional lenders. We take pride in our culture and our team members who bring their talent, diversity, and passion to the Company in an effort to help our customers and make the TMX Finance Family a great Company to work for. We understand that our competitive culture may not be for everyone - and that's okay!We appreciate the time you took to leave a review. We will communicate your concerns with our leadership team as we are always striving to be the best."

Project Accountant (Former Employee) says

"This company is only worried about the bottom line. Employees are just numbers...this is clear when you look at the employee turnover. I worked for this company for a year and chose to not have a job for a couple months until I found something new. Working for this company was not good for my family.Thank you for taking the time to leave a review. While we are disheartened to hear about your negative experience with the Company, we appreciate you sharing your honest feedback. Our goal is to provide a positive, engaging work environment for our team members and we're deeply invested in each team member’s growth and development so they can, in turn, make a positive difference in our customers' lives and local communities.We will share your concerns with our management team. We are always looking for ways to improve!"

General Manager (Former Employee) says

"run and don't look back no work life balance taking advantage of people that are not well educated on loans with HIGH interest rates. impossible goals set and mainly a collection companyThanks so much for your review. It is important that we know both positive and negative feedback in order for us to continue to improve. We appreciate your honest feedback!"

Store Manager (Former Employee) says

"You do not matter to this company, all they care about is selling loans and then trying to get them back but they sell loans is such a cheap rate was very little collateral that you’ll never get them back. Your bonuses run on how much loans you do and how many are paid off in a month. Stay away from this company.We're so sorry to hear that you had a negative experience with us. We understand that our competitive culture may not be for everyone - and that's okay! Thank you so much for taking the time to leave a review."

General Manager (Former Employee) says

"Title max is the most unorganized, greedy, selfish and unprofessional company I have ever know to exist . I've worked at ross and they have a better infrastructure. This company makes millions of dollars and work their employees like a sweat shop . (Literally) No work to life balance (what so ever ) if you want to eat,sleep and breath work this is for you. No wonder this company isn't public. They wouldn't be able to do the things they do if they were.Thank you for your feedback and review. We appreciate you sharing your concerns with us; they will be shared with our management team.We care about our team members, customers, and communities. Helping people is our business in every way possible – whether that means helping our customers meet their financial needs, helping our team members meet their career goals, or helping out in the communities we serve.Thank you so much for taking the time to leave a review."

Store Manager (Former Employee) says

"Never work there or go there.this is company is horrible to employees and customers. It's all about money and not helping people. Worst job I ever took.We're so sorry to hear that you had a negative experience with us. We are committed to helping our communities by providing access to credit for consumers who are unable to, or choose not to, use traditional lenders. We push our team members to achieve more and do more because that is what our customers demand! We will keep your specific concerns in mind as we continue to look for ways to improve our team member experience. Thank you for taking the time to leave a review."

Store Manager (Former Employee) says

"Not a great place to work. No support. Pay sucks. The harder you work the more higher management earns. You work is never appreciated. You never receive any pay raises.Thank you for your feedback and review. We understand that our competitive culture may not be for everyone - and that's okay! We expect a good deal from our employees, which is why we incentivize hard work. We are dedicated to providing our team members with opportunities to advance within the Company, and even have an entire Workforce & Succession Planning Team dedicated to making these promotions and advancements happen. We appreciate you sharing your concerns with us; they will be shared with our management team. We are always looking for ways to improve!"

Title Clerk (Former Employee) says

"Horrible job with horrible management. They don't care about signing you to a store closes to your home. They don't care if your kids are sick. They don't really care about you at all!Our goal is to provide a positive work environment for our team members where everyone feels empowered to voice their thoughts and to move their career forward. We take pride in helping our team members thrive and are deeply invested in their growth and development so that they can, in turn, make a positive difference in our customers’ lives and their local communities. We're so sorry to hear that you are having a negative experience with us but we wish you continued success in your next opportunity!"

General Manager (Former Employee) says

"Work for the company for over five years then they lied to get me out. They are pieces of s*** and do not care about employees. Your other employees stab you in the back and lazy but won’t do nothing to get rid of them. Worthless company to work for.We're so sorry to hear that you had a negative experience with us. Our goal is to provide a positive work environment for our team members where everyone feels empowered to voice their thoughts and to move their career forward. We are all about building relationships with our customers and our team members, and developing a family-like atmosphere. We value your honest feedback. We are always striving to improve and will take your feedback into consideration. Thank you so much for taking the time to leave a review."

Title Processor (Former Employee) says

"They never wanted to pay you, it was hard getting time off. If you worked overtime you didnt get paid for it and you could get fired at anytime for not meeting outrageous sales goalsThanks so much for your review. We understand that our competitive culture may not be for everyone - and that's okay! We push our team members to achieve more and do more because that is what our customers demand. Our store hours are geared toward helping our customers when they need it the most, since helping people is our business. It is important that we know both positive and negative feedback in order for us to continue to improve. We appreciate your honest feedback!"

Store Manager (Current Employee) says

"This company is a horrible place to work. They expect you to be deceitful when dealing with customers. They don't compensate you fairly. They implement policies without actually looking at whether those policies would work on the ground. RUN! There is no work life balance. M-Sat 8-7 most daysThank you for giving us your feedback.We understand that our competitive culture may not be for everyone - and that's okay! We push our team members to achieve more and do more because that is what our customers demand. Our store operating hours are from 9 AM to 7 PM on weekdays, and 10 AM to 2 PM on Saturdays. We do ask that our team members be available during those hours to meet our customers’ needs.Our store hours are geared towards helping our customers when they need it the most. Our busiest season is in November and December and we need all our store talent available to better provide for our customers. Employees are encouraged to work with their manager to take PTO during that time period.We appreciate your review."

GM (Former Employee) says

"I liked some of the people I worked with but upper management was messy. Regional manager would gossip, my district manager would gossip and they showed poor leadership. Our best was never good enough and we felt like management had their picks. They would recognize stores that they was close to but not the store that was actually making a difference.GM makes good moneyStore managers are under paid and are not appreciate, Honestly the store manager did all the work, The GM makes 50k while the SM makes 32k, Thats bs, I know 1st hand that the SM work just as hard as the GMThank you for your feedback and review. We are all about building relationships with our customers and our team members, and developing a family-like atmosphere. Our goal is to provide a positive, engaging work environment for our team members. We encourage all our team members to report any workplace concerns to us via the Employee Hotline.We appreciate you sharing your concerns with us; they will be shared with our management team. We are always looking for ways to improve!"

Customer Service Representative (Former Employee) says

"If It Doesn’t Benefit The Company The District Managers Could Care Less!! -Never Actually Get To Clock Out For Work If You A Key Holder. -Don’t Do It! -Keep Your SanityPTO Per Pay PeriodBeing At Work For Breakfast, Lunch & DinnerThank you so much for taking the time to leave a review.We understand that our competitive culture may not be for everyone - and that's okay! We pride ourselves on having the top leaders in our industry, hiring the best talent, and focusing on internal growth and development throughout the organization.We are always striving to improve and will take your feedback into consideration."

General Manager (Current Employee) says

"They have very unprofessional people working for this company. The custom er service is very unprofessional. The management does not di a great job at training their employees. The management throw you to the wolves and want to reprimand employees for no knowing the information.Thank you so much for taking the time to leave a review.Our goal is to provide a positive, engaging work environment for our team members. While we encourage our General Managers to have autonomy over how they run their stores in order to grow their business and develop their team members, we have strong policies and procedures In place to ensure compliance.We will keep your specific concerns in mind as we continue to look for ways to improve our team member experience."

General Manager (GM) says

"They don't follow their core values, not very trustworthy company to work for. They promise customer and employees things that they later don't make it happen.Thank you for giving us your feedback/concerns/thoughts.We take pride in our culture, and our team members bring their talent, diversity, and passion to the Company in an effort to help our customers and make the TMX Finance Family the great Company it is to work for. We will keep your specific concerns in mind as we continue to look for ways to improve our team member experience."

General Manager (Former Employee) says

"The only thing you can say about working here is you have a job. They treat everyone, including you, like a criminal, because many of your customers are. Avoid.We appreciate you giving us your feedback/concerns/thoughts. We care about our team members, customers, and communities. Helping people is our business in every way possible – whether that means helping our customers meet their financial needs, helping our team members meet their career goals, or helping out in the communities we serve.Thank you so much for taking the time to leave a review."

Store Manager (Former Employee) says

"If you get Bonuses its but other than that or if you want to be able to put you was a manager on your resume and that you have longevity at a job but thats it.Thanks so much for your review. It is important that we know both positive and negative feedback in order for us to continue to improve."

Assistant Manager/Manager (Former Employee) says

"This job expect you to go to peoples home and knock on their door for $600 loan They refuse to pay which is very dangerous. They cater to the Mexican Americans there in that area"

Genesis says

"Well they do business very differently Then most my car was picked up due to lack of paperwork Payment was made on Friday Afternoon Then someone forgot to postThe do not pick up order WellIt was picked up Saturday Call the bear they apologizedTell me I could pick my car up Monday morning I get to the place where they're storing it and the people that picked it up Broke my Ignition in order to get it Now I've called them and they are saying their 3rd party Are responsible But I don't have a name for that their party they will not provide me one Horrible service"

teegan Ware says

"I was behind on my vehicle and it got towed. The day after it was towed I tried to pay the amount of the loan back which was 3600 and he wouldn't take it. The part that pisses me off the next day he called a family member and told them my vehicle was gonna be actuion. How the hell can he put my business out there? O I'm pissed. Never do business with these theifs again"

Khayeem says

"Title Max and title pawns in general are bad news. DO NOT do a title pawn even if you need the money right away it’s not worth it. They lowball you because you’re desperate and make you pay back almost double what you own. Makes no sense at all. Title pawns are a way to get into quick debt and it’s not worth it. I’m NEVER doing this again. NEVER."

Jeffery says

"This company is so disrespectful and rude. On their main online page their customer service chat is so rude, unresponsive, and disrespectful. Specifically two agents named Givanna and DeAndre have refused me service. I would simply say I needed help and they would end the live chat. DeAndre refused to help me with a loan because I was a minority. I asked another agent if she knew DeAndre and she said no but when I contacted Givanna on the chat she said yes but he will not apologize to me. I just want a help with a loan but this service has refused me time and time again."

Ronnie Garrett says

"I specifically requested a loan payment date on Thursdays on my application as that's when I get paid. Instead, they based my payment off an old loan and I was set up for Wednesdays instead of confirming my current paycheck deposit days. Now they want me to call 2 days ahead before every payment is due so I don't get charged a late fee. They absolutely refused to change the due date stating that they cannot permanently change it!

I waited on hold for 15 mins and I don't have time to call TitleMax every 2 weeks and wait on hold for 15 minutes plus 5-10 minutes talking to a representative just to tell them my payment will be a day late. They are the ones that messed up my pay dates, not me.

Paying the loan off in 1 lump sum and I will not do business with TitleMax any longer. BAD CUSTOMER SERVICE!!"

Jeffery says

"This company is unbelievable. I tried getting help in the live chat and an agent on the chat named DeAndre refused me service and kept removing me from chats. I asked for a loan and DeAndre, an chat Agent was very rude and said I couldn't get a loan because I am worthless and a minority.They refused to talk to me so I talked with another agent and they said DeAndre wasn't even in their system!!!! HORRIBLE SERVICE HERE. How can this be allowed."

sue f says

"DONT DO IT. ESPECIALLY DONT DO BUSINESS WITH TITLEMAX. THEY COME TAKE YOUR CAR REGARLESS HOW MUCH MONEY YOU CONTINUE TO THROW AT THEM.

IT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE
DONT DO BUSINESS WITH TITLEMAX
#UNPROFESSIONAL AND INCOMPETENT"

Andre Grayson says

"TileMax are shiesty Ass hell these muthaf***a`s said they put a hold on a repo. Then try to take my vehicle today this morning. They never tried to work with me I attempted to setup a payment plan, instead they refused I have 13 children & my father is COVID survivor I mentioned that needs to get back & forth to his Doctor appointments. They disregarded the information that they where privy to about my family needs instead they sent a repo man to my house today & tried to steal my vehicle without my consent. God is not pleased & iis not mocked you will reap what you sowe. America don`t f*** with these people they only in it to help their selves and no one else. I pray y`all all burn in hell for this s*** how can y`all sleep knowing that y`all put people in a hazardous state of living. How can y`all say f*** you like this. I question the integrity of this establishment. Don`t use them."

Veronica Stogsdill says

"Title Max came and repossessed our car today. Here’s the kicker. We own the car flat out. We bought it from a dealership 2.5 years ago, paid it off this summer and have the clear title in hand.
The previous owner had the car repossessed from her. A dealer bought the car at an auction. She then turned around took her title to Title Max and they gave her a loan for a car she didn’t even have anymore. She faulted on her loan and they towed my car because they didn’t run the VIN to see that she wasn’t even the rightful owner of the car.
I have been told this is a common issue with Title Max.

After spending the morning calling 3 different companies we were able to get our car back. Title Max called us and apologized for the inconvenience having our car towed away. Now we have to take our car to the mechanic to fix the damage caused by the tow driver."

Peter Metzkow says

"Nothing else then Credit Sharks. Have no idea how this is even allowed by law. They don’t care, taken car’s away from people during Corona Virus. If you can’t pay and they repo your car you pay double the amount. All kind of weird, nonsense fees. I would give 0 stars if I could....."

theftvictim says

"I never did business with Titlemax. I received a Domestic Terrorist call from this company on my voicemail. I called back and kept getting the voicemail. I called the corporate office and spoke to a bratty child. I was told they was calling me because I co-signed a loan for Chase Wright. I never co-signed a loan for anyone and I do not know who Chase Wright is. Titlemax needs to get their facts straight."

Wolf Froman says

"So basically, I am on disability and due to my health deteriorating I couldn't make my payments and voluntarily gave TitleMax my vehicle. I felt it was the right thing to do. They told me it was all taken care of. Next thing I know I get a letter stating they sold my vehicle for $525.00 and billed me for $1,551.02. That was my only vehicle and now I can't even get to the doctor or get groceries plus I have more debt. Thanks TitleMax, you are a class act. I hope this type of lending gets abolished in the USA. Find other resources, these guys will leave you penniless and without a vehicle if they get their way"

Jason Hargrove says

"Title Max should be investigated by the government they are robbing people blind with there high interest rates and high payment people have to pay.It a shame"

Guy Miller says

"There is one thing for sure. Tltlemax will burn in hell along with rest of the vermin that pray on people like they do."

Joshua says

"I recently got a loan from TitleMax but did so in the town I was in not the town I lived in. I was in told by TitleMax when I went to a branch in the town I live that I could not access any of my available credit. I was in told I would have to drive 170 miles to get access to the credit for the title which they held. I will pay this loan I never use TitleMax again. By the way this is not my first loan with TitleMax I have another loan paid off."

Nikolus Thompson says

"The new people at title Max in grandview Missouri are very rude."

Shontavial says

"I associated with the TitleMax located in Brunswick Georgia on Cypress Mills. My experience with title max was the greatest easiest and grip experience that I have ever had when dealing with loan companies. A special thanks to Chad, He was understanding, made sure I comprehend, and suggested strategies. Throughout my visit with TitleMax he made it all smooth and was I was able to pay titleMax off without the stress thanks Chad you’re the best"

Brian Talley says

"I used the branch in Fort Mill, SC I was lied to by the general manager. I asked for a written copy of copy that my loan was aid in full told would mail it and I never received it.i made payments on app doesn’t give options for a way to get proof of payment. I would not recommend them to anybody I know."

TM says

"When you are in financial pain, TitleMax will surely drain. Even during pandemic,they impose high rates and pursue selling your car for fraction of its worth to get their cash profit no matter the fact that you already have repaid the original loan amount . Extreme profiteers."

Antonia Chavana says

"I used to trust TitleMax until they changed their rates and interest rates, now in order to pay off a title loan, you need to pay more than the due amount because, "as they didn't explain to me" the due amount was only the monthly interest. I was very disappointed with their changes and will never go to them ever again. I don't usually do reviews but I think people need to know when your being taken by any company."